Website Upgrade Password Change Notice

To improve your shopping experience, we have upgraded our website.
In an effort to improve security, we ask that you change your password.

If you had an account on our old website, please use the "Forgot Your Password?" link from the Login Page to reset your password(during your first logon to the new website).
* Your new password information will be sent to the email address that we have on file. If you do not have access to this email account, then you will have to register again as a new customer.

We apologize for this inconvenience.
If you have any questions, please contact us at

Thank you.

HMART.COM 회원 비밀번호 변경 안내

HMART.COM 웹사이트가 더욱 편리하고 다양한 서비스를 제공하기 위해 새롭게 오픈하였습니다.
사이트 리뉴얼로 인해 개인정보 보호를 위하여 암호화하여 관리하던 고객님들의 비밀번호가 초기화 되었습니다.

이에, 기존 온라인 회원님께서는 새롭게 변경된 웹사이트에 처음 로그인 하실 경우, '비밀번호 찾기'를 통해 비밀번호를 재설정 하신 후 이용하여 주시기 바랍니다.

* 비밀번호는 회원가입시 사용하신 이메일 주소를 통해 발송되며, 유효하지 않은 이메일을 사용하셨을 경우 신규회원 가입을 하셔야 합니다.

불편을 드려 죄송하며, 사이트 이용에 있어 다른 궁금하신 사항이 있으시면 online@hmart.com으로 문의 부탁드립니다.


Return & Exchange

Return Policy

*** Delivery in NYC follows its own policy. Please visit H fresh Order / Delivery Info

You may return new, unopened items within 14 days of delivery for a full refund. Items must be returned in new or unused condition and contain all original materials included with the shipment. Products that have been used will be refused and returned to sender at the sender's expense. If the return is a result of our error, we will refund the full cost of the merchandise and shipping charges. Additional guidelines are also noted below.

Items that are not refundable:
- Items more than 14 days after delivery 
- Refrigerated Items
- Fresh Items (Fruits)
- Flowers
- Items that has signs of use
- Damaged or Defective Items (If the original item is damaged or defective, or if an incorrect item was shipped, you may receive credit for these items)

*If the package returns to us due to your absence, we discard the refrigerated or frozen food and any amount of the refrigerated or frozen products will not be refunded.

Returning/Exchanging Items

*** Delivery in NYC follows its own policy. Please visit H fresh Order / Delivery Info

If you receive an incorrect, damaged or defective item, you can request a replacement or a refund, and we will send you a pre-addressed return label via email. Please print the label and affix it to your package. Include all original packing materials, manuals and accessories with the product to avoid any additional fees. Use the original shipping carton and packing materials.

If the product was not damaged, defective or the wrong item was shipped, you are responsible for all shipping charges.

We recommend you return the item via a trackable carrier method such as UPS ground, USPS or FedEx for proof of delivery. cannot replace or provide credit for any item lost during return shipping.

Return the items to:
260 Bergen Tpke.
Little Ferry, NJ 07643

Once we receive your item, we will either credit to the original method of payment or ship you a replacement based on your request. It can take up to 7 business days to process returns.
* Items purchased online must be returned to by mail and are not available for return and exchange in stores.

Refund Policy

*** Delivery in NYC follows its own policy. Please visit H fresh Order / Delivery Info

We can process refunds only for items directly purchased from

Upon arrival of your return, we will initiate the refund process. You should expect to receive your refund within a week of sending your package to the return shipper. Refunds will be credited first to the original purchasing credit card account number and will take approximately 72 hours to reflect this transaction from your financial institution.

If the return is a result of our error, you will not be charged for return shipping and a pre-addressed return label will be sent via email. However, if the return is not a result of our error, both original shipping and return fees will be deducted from your refund amount.

Once the refund is completed, a confirmation email (credit memo) will be sent to your account email address.

To view your order history or invoice, log into ‘Account' and go to ‘My Orders’. Then, click the order number of which you want the details.